PDP Exclusives by Rebecca

Tuesday, January 10, 2012

Adore Me - Revision


 I have to revise my review of this company based on them not being true to their word or fulfilling their end of our agreement. I am not very happy about having to do this because I really liked the lingerie and the concept behind the company. I was promised a lingerie set that would be given away to one of my followers after I posted my review. After posting the review I was told that there would be no set to give away but that it MAY become available eventually. I was also asked not to blog about this. I am pretty pissed. I did what I said I would do per the agreement. I should get what was promised. I have dealt with 3 different people during the whole process. I am including our emails below so you can form your own opinion on this situation.

First email sent from Vanessa on 11/17/2011

Hello fellow blogger

I am contacting you today to announce the launch of a new brand of women's intimates, Adore Me and to offer you a great partnership offer for our launch.

We are different than other lingerie brands because Adore Me is a subscription based eCommerce website, that offer women a personalized selection of lingerie, picked by professional Stylists each month! Price is a steal at only $39.95 per lingerie set, free shipping, free exchanges.
We would like to work with you on the long run, starting with the following deal regarding 2 posts: one to announce our today's launch, and one for a product review a week later. As soon as you post about our launch, we will send you 2 lingerie sets of your choice out of our Adore Me Collection: one for you, and the other for a giveaway to your readers. You can also read more about us by checking out our Media Kit!
 
Here are a few of our current partners:
Please email me all your questions.
  Thank you so much for your time and consideration,
Vanessa Marzana
Marketing Associate

I replied the same day
Hi Vanessa,
                   I just registered on the website and I am totally interested in trying out your products. I would love to start with the 2 post deal and once I test out the lingerie go from there! Do you have a set template that you would like posted regarding your launch? Would I pick any two lingerie products after that post is finished or is there certain ones that I would need to choose from? Thank you so much for considering me and my blog for this partnership! Please let me know any more information that is needed. Once again, Thank you!
Christina Klopka

Vanessa responded the same day
Hey,
Great to hear from you! We are definitely interested in working with your blog! What usually ask before is an intro about Adore Me informing your readers about our brand, then we email you a unique coupon code you can apply on our website for your order.This coupon code will deduct the lingerie set you will choose to review. This way you can test out our website and also choose the lingerie set you prefer! (any set you like) I will contact you later on today with more information regarding the code! You can also read more about Adore Me on our Media Kit You do not receive two sets to review, the second set will be used as a giveaway for one of your readers, we can think of something clever they can post on your blog and depending on the best answer, they win a set. We do not need their shipping information because they will redeem it on their own! 
--
Best,

Vanessa Marzana
Adore Me
485 7th Avenue, Suite 505
New York, NY 10018

I responded the same day
Vanessa,
           That sounds perfect! So I will make an intro post about Adore Me and it will be posted tomorrow then! Thanks so much and I look forward to hearing from you soon!
Christina Klopka


November 18th I posted the "introduction" to Adore me on the blog

Sent email to Vanessa 11/18/2011
Vanessa,
           I just posted the intro post! http://www.confessionsofaglitterholic.com/2011/11/adore-me.html
Thanks
Christina

Vanessa responded on 11/21/2011 ( the lapse was because of the weekend)
Christina,
Thank you very much on behalf of Adore Me, the post looks great, I will contact you shortly for the code to review your product!
Best,
Vanessa Marzana

Vanessa finally emailed me the code on 11/29/2011

Hello Christina

  First off let me thank you on behalf of Adore Me for your amazing blog post! You recently featured us on your blog: http://www.confessionsofaglitterholic.com/2011/11/adore-me.html and we thank you again for the kind words and sharing our brand with your beloved readers! As previously agreed, you now have the opportunity to review our lingerie. You will get a first-hand look at AdoreMe.com by creating an account with us, taking your Style Quiz and finally choosing the Adore Me set you loved the most! Before you head to the check out enter this Promotion code: PROMO_VM742 and your order should be deducted to $0.00. We offer free shipping within the US and Canada, if you are located overseas please contact us and we will work something out for you!
In your review post please include the following:

Your opinion on our website, as far as taking the quiz, ordering, what you received in your showroom,
customer service and how long the shipping took. Also review the lingerie itself! (this should be self-explanatory!)

Keep in mind you should contact us as soon as your lingerie comes in the mail!

Thank you and I will hear from you soon!
Vanessa Marzana
Marketing Associate
AdoreMe.com

I sent her an email on 11/30/2011 day because the code did not work when I tried checking out.
She responded the same day
Christina,

I just checked your code and it seems to be working fine. Did you click "apply coupon"? Let me know if this problem persist.

Best,
Vanessa Marzana
The code worked after that which I assumed she fixed it because I did input it correctly numerous times and it did not work 
I ordered on the 30th and got my lingerie a week later. I was extremely busy during the holiday so the review was not posted until Jan 2nd. However I was in contact with Adore Me the entire time. 
Vanessa emailed on 12/5/2011 

Hello Christina

  You recently featured us on your blog: http://www.confessionsofaglitterholic.com/2011/11/adore-me.html and we thank you again for the kind words and sharing our brand with your beloved readers! As previously agreed, you now have the opportunity to review our lingerie. We hope you have already ordered your FREE Adore Me set and are working on your review post! It is very important that you contact me if you are experiencing any trouble receiving your package. If you have already receive your lingerie set in the mail, please email me a link to the review post.
Keep in mind a review post is mandatory if you have received a set.

Thank you and I will hear from you soon!
Vanessa Marzana
Marketing Associate
AdoreMe.com

On 12/14/2011 I responded to Vanessa - I had my review pretty much ready to go but was unsure of how the giveaway was too work.
Hi Vanessa,
           I have my review ready to go. Is the giveaway for a follower going to be featured with the review? Let me know any details I need to inlude or specifications that need to be met to enter. Thanks!
Christina

The same day I got an email from Gary
Hello Christina,

I am following up with the email you sent to vanessa, just to let you know that she is out of the office and that she shouldn't be back before few days.
Also, I am sorry not to be able to provide you with an answer as I don't know enough about Vanessa's stream.

Please excuse us for this inconvenience.

Best regards,

Gary
Vanessa responded on12/19/2011
Christina,

I would love to read the review! The giveaway will not be part of your review, and the winner will be able to choose their set on their own.

Hope I answered your question!

Vanessa Marzana


The review was posted on 1/2/2012. The reason it was posted after 2 weeks of the email was because I had already planned out the last blog posts of the year and the Adore Me review did not fit into the plan. I also was a bit leary because the giveaway would not be part of the review.
I sent this email to Vanessa on 1/2/2012
Vanessa,
          The review is up http://www.confessionsofaglitterholic.com/2012/01/adore-me-review.html
I am so sorry for the delay. I am usually very prompt but the holidays really kicked my butt this year. I have a full house of kids and it was busy and stressful to say the least!! Thank you for sending me the products to try out. Let me know how the giveaway is to be conducted. Thanks!!
Christina

The same day I received this email from Emily Love 
Hello Christina,
My name is Emily Love and I will be assisting you in the future regarding the lingerie giveaway.  I just read your blog post and it was amazing!  Thank you so much for your honesty regarding your entire experience with Adore Me.  It was good to hear, not only the issues that made you skeptical, but also how these different concerns were worked out in the end.
Due to a restructuring of our company, which has placed me in charge of contact with you and other wonderful bloggers, our giveaway offer has been postponed.  Please do not post a blog about this until we can give you the green light to go ahead and process this.  I will continue to be in contact with you as soon as we can get this giveaway going again.
Thank you for your time and lovely words!
Best wishes in the New Year,
Emily

The same day 1/2/2012 I responded to Emily and have not heard back from her at all.
Hi Emily,
          How far off is the giveaway going to be postponed? I know myself and my followers were quite eager for this so it is a disappointment especially because it was part of the arrangement in the first place. Please keep me updated.
Christina

So in conclusion, Emily did not say that there would never be a giveaway. She said it was postponed to whenever they felt like doing it. Which was not the agreement. I did what was asked of me. I expected to give away a set of lingerie to one of you in a timely manner. Emily not responding to my question really just made my opinion of this company drop. Their promotional team just sucks. REALLY SUCKS. I am beyond disappointed. I would not buy from this company again which does not make me happy because I really liked the lingerie. I know other bloggers were a part of this promotion, did they provide you with a product to giveaway? What were your impressions of the company?

7 comments:

  1. How to Not Run A Company, Chapter One.
    Seriously, that's a load of bullcrap. They may not like it, but thanks for raising the red flag for the rest of us.

    ReplyDelete
  2. I have to say I understand your frustration! These companies are only after publicity and sales volume and they don't care who they screw over in the process. I have a YT channel and was contacted by the producer of a very well known public figure to use one of my videos. I was promised a $100 gift card for signing the consent form, that was 2mos ago and I have yet to receive the gift card.

    ReplyDelete
  3. Hey girl... I am also apart of this promotion and I am still waiting .. my order has been processing for a week.. as far as cust service.. well they use nice words but the cust service sux.. I have sent emails to Vanessa and had no repley.. I actually called and even those agian her words werent mean.. I can read between the lines.. smh.. I wondering if Im gonna get the same run around.. stay tuned for my review...

    ReplyDelete
  4. I received an email from them as well in November giving me the same offer. I said sure, posted about them that night, sent it off and waited for the code. The code never came, even after numerous emails reminding them that I cannot place my order until I receive a code (because she kept telling me to place my order). After no response, I removed my initial blog post on them, sent them an email wishing them the best and sorry we couldn't work together.

    I can't work with a company that doesn't follow through on what they say. It's too shady.

    ReplyDelete
  5. Thank you for being honest with us! Such a shame that they didn't do their part of the agreement. I looked at some of their stuff after your review and was thinking about it but now I definitely will not be subscribing/buying. Take care.

    ReplyDelete
  6. Ugh. GG Company. Starting off strong. Sorry for this happening. It really sucks having to weed out all the good and bad indie companies out there sometimes.

    ReplyDelete
  7. Sounds like they were trying to get some free publicity. Offering a giveaway to get their name out there...negative publicity is still publicity.

    ReplyDelete